askmyGP is the fastest and easiest way to contact your GP. It allows you to describe your problem in your own words without complex menus or questionnaires.
This service is open between the hours of 8am and 18:30pm and we aim to get you a response within an hour of your request.
All our registered patients are welcome and both parents and carers are able to use askmyGP on behalf of a patient.
To create an askmyGP account, you will need an email address that you can use to login to the system. If you don’t have an email address then please ask at reception for some help with creating one.
You can only use one email address for one account, so your partner will need a separate email address for their own account. If you need help to create an email address, please ask at reception. In addition, it is a good idea to be able to access your email from your smartphone as the doctor may email their response to you.
If you don’t have an email address or internet access at home, your requests will still be put through the askmyGP system, but you will have to call us or submit a request at front desk – the GP will then phone you back during the day either to offer you advice or to ask you to come in.
Please only contact us on days when you are able to come in if necessary. The aim of this new system is to deal with all requests on the day that they are submitted so that you don’t have to wait to get the help you need.
Please let reception know if you don’t have an email address or internet access so that they can create the appropriate account for you. If you want to see your usual GP, please check when they are working and submit your request on that day.
askmyGP and Patient Access are two separate systems and each serves a different purpose, but we understand that from the patient’s point of view they can appear to be related.
You can find more detailed instructions on how to register for askmyGP by downloading the pdf below.
PLEASE BE AWARE that when we experience either very high demand or have low capacity (eg due to sickness of clinicians) we SWITCH THE SERVICE OFF. This is to ensure that any clinically urgent patients can be seen. If the service is SWITCHED OFF, please call and speak to a receptionist who can take your details and let you know the current situation. Please also keep an eye on your emails as we will keep in touch if there are delays in responding.