Suggestions & Complaints

We run a patient participation group – see the waiting room notice board or ask a receptionist for more information.

Our practice is governed by ‘The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009’. If you do have cause for complaint please pick up a complaint form at the reception. Full details are on display in reception.

Our aim is to provide expert and friendly personal health care for you and your family. Your suggestions and ideas are always welcome and if you have any worries or complaints, please contact our practice manager.

Thank you

Complaints Procedure Leaflet

Complaints Form

CQC Feedback

Leave a compliment

Name^*

We understand that you may wish to submit your feedback anonymously - by doing so it will be impossible for us to investigate any issues that you may raise thoroughly, so please leave your name and contact details so that we can investigate your issues and give you a response.

Date of Birth

Who would you like to leave this feedback about?^*

Date & Time

Your feedback*:

How would you rate your experience?

Make a complaint

Name^*

Date of Birth

Are you the patient involved in this complaint or are you making a complaint on behalf of someone else?^*

I am the patient I am not the patient

Do you have the consent of the patient involved to make this complaint on their behalf?^*

I do have the consent of the patient involved to make this complaint I do not have the consent of the patient involved to make this complaint

Do you know the name(s) of the staff involved?^*

Date & Time

What is the issue?*:

What would you like to happen to resolve this issue?:

Limited Appointments

Due to an increased demand on our services, we are only able to offer urgent appointments.

For any other enquiries, please call the number below to speak to a member of the team.

We apologise for any inconvenience this has caused.

If you are in need of emergency medical assistance, please call 999.

Practice Phone Number: 01934 624 242

Find out more

Suggestions & Complaints

Leave a compliment

Make a complaint

Other Practice Information